Customer Relation Executive (CRE)
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Rs. 60000-100000 /Year
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Desired Candidate Profile & Job Description :
Job Summary: Handling clients, regular follow-ups of the clients. Maintaining healthy relations with the client. Communicating with existing clients on calls & fixing appointments. Have to attend and handle client meetings. Making welcome calls to the clients in order to impart all the relevant information related to them. Understanding the customer's interest while sharing their feedback Responsibilities and Duties: Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel. Making sure the customer database is correctly segmented for targeted marketing activities. Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
Required Experience, Skills and Qualifications: Experience: Experienced/Fresher Education: 10th/12th, Basic Computer Knowledge Gender: Females only Good Communication Skill and Personality The ability to meet tight deadlines and outstanding time management skills. Teamworking and leadership skills; you’ll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stays on top of the administration side of things. Excellent communication skills as you must speak with clients, employees, and customers. Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems. Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
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